VP Subservicer Oversight

Hybrid remote position based in Horsham, PA, with a salary of USD 150,000 per year. The VP Subservicer Oversight role is responsible for identifying and reducing losses to the Mortgage Servicing Rights MSR portfolio, driving performance and operational effectiveness with a focus on property preservation and casualty insurance. This position is supported by benefits including medical coverage from day one and a company matched 401(k).

Responsibilities

• Oversee subservicers’ foreclosure and bankruptcy processes and manage files tied to default-related law, including title issues, probate, condo/HOA matters, contested foreclosures, and bankruptcies.
• Provide management and surveillance over the subservicer’s foreclosure and bankruptcy attorney network, ensuring proper allocation, case management, and cost control where applicable.
• Address performance improvement issues with the subservicer and the attorney firms.
• Develop and implement standardized processes and best practices for insurance policy placement to optimize customer experience, mitigate risk, and ensure compliance with investor and insurer guidelines.
• Assist in creating policies and procedures related to subservicing oversight.
• Conduct thorough assessments, monitoring, and measurement of subservicing activities, focusing on property and casualty insurance matters.
• Establish and maintain rigorous quality control measures to uphold high standards of service and regulatory compliance.
• Collaborate with Analytics, Legal, and Risk Departments to monitor regulatory changes, investor/insurer requirements, and market trends; develop strategies to anticipate shifts in a changing landscape.
• Work with stakeholders to assess the impact of climate factors on affordability, cost of ownership, and MSR valuations.
• Train team members and strategic partners on best practices related to foreclosure and bankruptcy matters.
• Support the Subservicing Oversight Team in ensuring subservicers and related third parties adhere to Lakeview’s standards and regulatory requirements.
• Engage with investors and insurers to advocate for policies that benefit all stakeholders.
• Contribute to special projects as assigned by senior leadership.

Requirements

• Bachelor’s degree or foreign equivalent in Business, Real Estate, Risk Management, or a related field.
• Law degree preferred.
• 10+ years of experience in insurance, mortgage, and/or legal fields with a deep understanding of property insurance policies and regulatory frameworks.
• A proactive learner with the ability to absorb guidance from experienced leaders and apply it independently.
• Ability to work autonomously to identify emerging risks and develop creative solutions.
• High integrity and sound business judgment.
• Strong listening, problem-solving, and negotiating skills, with the ability to drive consensus and collaborate across departments.
• Excellent relationship-building skills to effectively engage investors, insurers, and other key stakeholders.
• Ability to travel as needed.

Benefits

• Medical coverage starting on day one
• Company-matched 401(k)