Position Overview
Advance your career in ADP's Customer Service organization. Our goal is to empower clients to be more effective employers by collaborating with customers and colleagues to ensure our products and services deliver tangible results. Many of our customers are not only satisfied but would recommend ADP to others, and you will play a key role delivering timely, on-the-spot support that helps our integrated solutions stand out in a competitive global market. ADP is hiring an experienced Customer Service Specialist III. You will join a team of professionals dedicated to ensuring every customer interaction is a best-in-class experience, combining a passion for service with innovative solutions and extensive training to help customers maximize value from our products. Our approach is guided by CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility. Location: Louisville, KY.
Responsibilities
- Serve as a subject matter expert for routine client requests from ADP clients
- Resolve routine customer concerns using predefined solutions
- Answer non-technical questions regarding ADP products
- Provide guidance and assist less-experienced teammates with non-technical inquiries
- Learn and navigate ADP systems to respond to issues
Qualifications Required
- At least 2 years of relevant experience
- High School diploma
Preferred Qualifications
- Bilingual in English and Spanish
- Strong client relationship and interpersonal skills
- Ability to troubleshoot and resolve customer complaints using predefined solutions
- Demonstrated capacity to learn and apply basic concepts in new situations
- Organizational skills with the ability to multi-task, set priorities, and follow up promptly
- Ability to collaborate in a team while also working independently and making sound decisions
- Bachelor's degree
About ADP
We are a global provider of cloud-based human capital management solutions that integrate HR, payroll, talent, time, tax, and benefits administration. ADP is a leader in business outsourcing services, analytics, and compliance expertise. We strive for a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and fosters a sense of belonging. ADP has earned recognition from multiple respected organizations; learn more at ADP Awards and Recognition.
Inclusion, Equity & Equal Employment Opportunity
ADP is committed to creating an inclusive, diverse, and equitable workplace and to providing equal employment opportunities regardless of protected characteristics including race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status, or disability. Hiring decisions are based on ADP’s operating needs and applicant merit, including qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP
ADP has a long-standing commitment to the highest ethical standards and full compliance with applicable laws. We expect our people to uphold our values with integrity and to contribute to an honest and respectful workplace. To learn more about ADP’s culture and values, visit the Life at ADP page.