Servicing

Servicing Finance Jobs

2 jobs found

Servicing Financial Advisor

RSMA Wealth Management Portland, OR

10d ago

$75k - $85k/yr Full time Advisor Client Relations Client Service

Advisor Client Relations Client Service

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Job Description

This on-site, full-time Servicing Financial Advisor role supports client relationships for RSMA Wealth Management in Portland, OR. The position offers a salary range of USD 75,000 to 85,000 per year.

Job Overview

The Servicing Financial Advisor plays a critical role in sustaining client relationships by ensuring timely, accurate, and professional execution of administrative and service-related tasks. The focus is on servicing existing client accounts, managing documentation, responding to client inquiries, and assisting with operational processes to uphold high levels of client satisfaction.

Responsibilities

Act as the main liaison for clients, handling routine inquiries, updating accounts, and processing service requests.
Prepare, review, and process client paperwork, including account forms, applications, and compliance documentation.
Manage client communications through email and phone channels.
Coordinate ongoing account maintenance tasks such as transfers, contributions, withdrawals, and beneficiary updates.
Maintain precise client records within CRM and internal systems.
Collaborate with senior advisors and colleagues to ensure timely execution of client requests and smooth account operations.
Assist in preparing account summaries, reports, and other documents for client meetings.
Support compliance and regulatory requirements by ensuring proper documentation and timely submissions.

Requirements

Active Series 7 and Series 66 licenses are essential.
At least five years of experience in the financial services industry.
Bachelor’s degree in finance, business, or a related field is preferred.
CFP designation is preferred.
Strong organizational skills with meticulous attention to detail.
Excellent written and verbal communication abilities.
Proficiency in Microsoft Office Suite and experience with financial CRM systems.
Ability to manage multiple priorities in a fast-paced setting while maintaining accuracy.
Knowledge of financial products, retirement plans, and investment accounts.
Proven ability to identify and resolve issues promptly.
Ability to work independently and collaboratively within a team.
Self-motivated with a client-focused mindset.
Strong accuracy and attention to detail, along with solid organizational and time management abilities.
Team-oriented with robust collaboration and professional, courteous communication skills.

Technologies

Microsoft Office Suite

Benefits

Health insurance available after 60 days
Disability insurance available after 60 days
Paid time off (PTO)
SEP IRA retirement plan after 3 years of employment
Dependent care reimbursement
Flexible spending account

Mission Statement & Values

Owns their role with honesty, a can-do mindset, and accountability for themselves and others; demonstrates commitment and coachability.
Detail and solution oriented, bringing foresight, organized approaches, and a focus on actionable outcomes.
Strives for personal and professional growth, maintaining a growth mindset and self-motivated work ethic.
Engaged team member with strong communication skills, a positive outlook, and collaborative spirit.

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Loan Servicing Compliance Specialist (Quality Control)

Windsor Federal Bank Windsor, CT

22d ago

Full time Audit Banking Compliance

Audit Banking Compliance

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Job Description

This on site role in Windsor, CT focuses on quality control across the Bank's loan portfolio. It involves establishing and maintaining QC requirements, validating system reports, and ensuring adherence to Bank policies and procedures, with ongoing monitoring to mitigate monetary and reputational risk.

Responsibilities

Conduct reviews of reports and loan files in line with departmental procedures to meet customer and bank expectations.
Maintain current procedures and coordinate the rollout of new processes to ensure regulatory compliance when needed.
Update and manage quality control logs, note inventory logs, and the PIF log.
Perform QC reviews on all new loan files, including core system checks and documentation.
Execute QC activities on closed and denied or withdrawn loans as defined in policies and procedures.
Review QC departmental reports for maintenance activities, accuracy, and completion.
Follow up on post closing documentation items and escalate delays or quality issues to the management team to ensure timely resolution.
Maintain industry knowledge and stay current with regulatory changes affecting loan origination and operations; update procedures accordingly.
Review daily rates to confirm accuracy within the core system.
Review and mail all system generated notices.
Complete internal file audits to ensure accuracy and retention of originals per regulatory requirements.
Prepare PIC posting sheets daily to ensure correct loan allocations to the appropriate GL.
Support document imaging initiatives.
Balance DDA and GL accounts.
Perform other related duties as required.

Requirements

Post secondary education with one to three years of mortgage loan servicing experience, or an equivalent combination of education and experience.
Knowledge of regulations governing Residential, Consumer, and Commercial lending.
Excellent written and verbal communication skills.
Strong customer service orientation.
Proficiency in operating the Bank’s loan servicing system and Microsoft Word, Excel, and Outlook.
Working knowledge of the Bank’s loan products, loan regulations, and related policies and procedures.
Ability to interact with coworkers and customers in a positive manner.
Clear and concise information sharing to present ideas, facts, and technical information.
Capacity to work under pressure with tight timelines and high volumes.
Flexibility to perform a range of duties within the department following cross training without loss of efficiency.
Ability to receive guidance, follow work rules, meet deadlines, and maintain punctuality and attendance standards.
Skill in systematically identifying task requirements and tracking progress toward completion.
Ability to maintain productive relationships, cooperate, resolve conflicts, and persuade as needed.
Capacity to work independently and as part of a team.
Quick learner with strong attention to detail and problem solving.

Technologies

Bank’s loan servicing system
Microsoft Word
Microsoft Excel
Microsoft Outlook

Benefits

Vacation
Personal days
Paid sick time
Holidays
Participation in a 401(k) plan
Profit sharing

Position Summary

Responsible for quality control review activities across the Bank's loan portfolio. The Loan Servicing Quality Control Specialist supports the creation and maintenance of QC requirements related to loan operations, validates system reports, follows up on missing or inaccurate information, and performs related duties for loans held, serviced, originated, or sold by the Bank. The incumbent monitors and reviews all necessary QC tasks to ensure items are resolved timely and accurately.

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Servicing Finance Jobs

Servicing Financial Advisor

Loan Servicing Compliance Specialist (Quality Control)

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